Reseller Support |
We will post basic information related to your reseller account and the server and its setup here. Before you send us mail to ask what, for example, the path to "perl" is, please always check out this page first to see if you find the answer/s here. We have also added a "Tips and Suggestions" section. If you have any suggestions for other resellers, please feel free to e-mail them and we will post them if deemed appropriate: support@1-click-web-host.com.
Where do I go
to log into my Web based reseller control panel ?
https://ghzdns.net:8443/
or
https://server-4.com:8443/
or at your own domain's 8443 port: https://<YourDomain>:8443/
However, we suggest that both you and your customers use our neutral interface
listed above as control panel login page, because this page has a GeoTrust
SSL certificate (no security warning message).
You can
also create a logon script/form directly on your own Website -- probably the
most elegant solution. See "Tips and Suggestions" section below.
NOTE: Your customers can log on to their control panel immediately after you created an account for them (before their new domain or their DNS change has propagated Internet-wide). Make sure to allow them access by clicking the DOMAIN USER tab and assigning a password. They will be able to ftp their site immediately, using the shared IP and their FTP username and password. FrontPage can only be used after the domain name has propagated, not with the IP.
Basic Server Information and Paths
What's
the DNS (domain name server) info and IP ?
Guides:
Guide
to the Plesk Control Panel
(RESELLER + CUSTOMER
level)
Download "Plesk HTML Guide" for customers
(33k, CUSTOMER level only)
Plesk
Control Panel: Flash Tutorials
Tips
and Suggestions
=>
also see our FAQ
for troubleshooting questions
Script to Logon to the Plesk Control Panel Directly from Your Website: You can create a form on your Website to make the logon process to the control panel a more pleasant experience for your customers. See here for details.
Domain Name
Registration: If you are building a Web hosting company or if you are
a Website designer who also hosts your customer's sites, you might as well
add a domain name registration service. The best offers we know about (let
us know if you see better ones) are:
directi.com
SRSplus.com
DotRegistrar
Enom.com
MrRegistrar.com
New.net Domains: Be careful ... do NOT offer the hosting of New.net domains (.shop, .inc, .love, etc.) to your customers. We do not support these, at least not at this time, because the zone files need to be modified, and this (we tried it) results in e-mail problems for other customers. You can host all ICANN domains (.com, .net, .org, .biz, .info, .us, .ws, .com.au, .co.uk, and so forth).
CGI-BIN: The main complaint that users of the PLESK system have always had is that the cgi-bin directory is outside of the main Web directory (httpdocs). Most other system have the cgi-bin folder inside the main folder, and many standard Perl scripts do therefore not work without changing paths in/to these scripts. This can be tiresome. We therefore enabled the server to execute cgi scripts anywhere, in any directory (you still have to set the permissions right, of course ... chmod 755, and so forth). In other words, you can, if you like, create a cgi-bin folder within the httpdocs folder to store your cgi scripts there. If you sell Web hosting accounts you might want to inform your customers about this.
Pre-installed
Script: There is just one pre-installed cgi script. You will find it in
the cgi-bin folder (that is, if you enable cgi scripting when setting
up a domain): this is "cgiemail" – a script written in C. The
cgiemail script is an alternative solution to "FormMail.pl." It
is pretty simple to use ... you should be able to use it by just looking at
our example: please look at the source code of our own "Contact
Us" page. The content of the form is send to a TEXT file, here called
"request.txt," by the following line:
<form
action="http://1-Click-Web-Host.com/cgi-bin/cgiemail/request.txt"
method=POST>
The "request.txt"
file, however, resides in the "httpdocs" folder. In the first line
of this TEXT file you determine to which e-mail address it is send then. Further
info
and readme text can be found at MIT's site.
Of course, you can also use Matt Wright's popular FormMail script ... more
here.
Preview
New Websites (whose Domain Registrations or DNS Updates Have not Resolved):
To preview an uploaded but not yet resolved domain account, exchange IP
with the server IP (see your welcome letter) and ftp_username
with the actual FTP username for that domain account:
http://IP/~ftp_username
For example,
if your domain's FTP username is "besthost" and you are on the ghzdns.net
server (207.44.194.17), you would preview that domain acct. at:
http://207.44.194.17/~besthost
Virus Scanning: All servers have an anti-virus program installed. The
program detects any known computer virus that is attached to an incoming message
and deletes the infected message immediately. The program allows to have the
receiver of an infected message notified by an automated mail. However, this
has proven to be yet another useless distraction, adding to the other uninvited
mails we all get daily -- so we have disabled the notification system. The
program updates itself every 24 hours with the latest virus database.
Spam Protection:
Please note that we have MAPS Spam protection software (rblsmtpd-0.70) installed
on all servers, accessing ORDB.org's anti-spam database. There is no way to
completely eliminate spam ... as with virus scanning, anti-spam protection
is by no means perfect, but it still should dramatically reduce the amount
of spam you and your customers would otherwise receive.
FrontPage Bug / Capitalized Domain Names: There is a FrontPage bug
you should be aware of: The Plesk interface allows you to create domains that
include capitalized characters ... e.g., "MyDomain.com" -- these
will be functional and show up as you create them. But a bug in FrontPage
avoids FrontPage to connect to any site with capitalized characters! Therefore,
if you or your customers want to use FrontPage to upload files then you should
not capitalize domain names. If you upload your sites with a standard FTP
program this won't create any problems.
Default Home
Pages: The following files are automatically detected as home pages --
in that order:
index.html index.htm index.php index.php4 index.php3 index.shtml index.asp
home.html home.htm home.php home.php4 home.php3 home.asp default.html default.htm
default.php default.php4 default.php3 default.asp
Space ..
what counts, what not? The space taken for your (and your customer's)
mailboxes and log files does not count toward the total disk space
allocated to your account. You'll find very few web hosts being so generous.
Changing
E-mail Passwords: You and your customers may change e-mail passwords from
the domain control panel, using the MAIL tab. But you may also change email
passwords following one of the links below. This solution comes in handy when
you'd like to give someone control over his/her e-mail account but no access
to the domain's control panel:
https://ghzdns.net:8443/cu/mailpass.html
https://server-4.com:8443/cu/mailpass.html
If you use your reseller account for a Web hosting business you can hide such
URL by creating a subdomain, set it up as "Frame forward" and have
it pointed to the appropriate URL listed above.
Advertising
Your Site: You'll find tons of info about this issue on the Web, and you
may know more about this than we do. Here just the very basics:
Yes, it makes a difference if you submit your site to search engines and directories
like Yahoo! or if you don't. We strongly suggest to either buy a license for
the program WebPosition
Gold or to use a service that uses it - it is simply the best. But by
now more and more search engines and directories, certainly all the big ones,
are charging to list your site. According to our experiences it does pay out
very well to invest a decent amount. The place to go is looksmart.com
(covering several search engines that together make up for 70% of all searches)
- click on "Submit a Site." Before you submit your site you want
to make sure that all the HTML tags in the header are just right. Use mentioned
WebPosition Gold or a free service offered by Scrubtheweb
or NorthernWebs
(go to the VERY bottom of these pages and enter your URL) - the latter one
also offers a helpful Search
Engine Tutorial.
In addition to search engine and directory listings you should get listed
in a couple of Web hosting directories ... ad banners, however, generate little
income, although they are useful to create brand name recognition.
Billing Your Customers: You may already have your own system set up ... if not, by far the best, easiest and fastest (immediate) solution is 2CheckOut.com which integrates a shopping cart (which you may not even need for Web hosting services) with a credit card processing system in one package. Except for a one time $49 setup fee there are no further monthly fees (quite different from almost all other billing services). PaySystems also offers a similar system. Also consider to add PayPal with low fees, but do not rely on PayPal alone - you might then loose prospective customers.
MORE QUESTIONS ARE DISCUSSED HERE.... (FAQ)
